The first step is reading. Beauty Services groups facial care, skincare, brow care, lash services, makeup, nail care, hair styling, and beauty consultations. Each card explains the topic in general language and links to the appointment request.
Reading a card does not put you on a schedule. It also does not mean every topic is offered. Skin & Soul uses the cards so a question can be specific. A confirmed treatment list has not been published, so the site does not pretend that one exists.
If a photograph helps you describe a mood, the gallery is the place to look. Say what you noticed, such as a soft makeup look or a simple nail colour. Do not treat the picture as a result the studio promises to repeat.
Beauty Guides and the Skincare page add context: how to explore the list, what a general skincare note can and cannot say, and how to prepare a question before an appointment conversation.
Those pages avoid durations, prices, product names, and medical instructions. Where a concern needs a clinician, the text says so. Cosmetic information is not offered as treatment for a disease.
Our approach is to keep the public site narrower than a brochure that invents credentials. There is no staff directory, because names, training, and certificates have not been provided for publication.
The appointment form asks for a name, an email, and a message. Phone, service topic, preferred date, and preferred time are optional. Required fields are checked in the browser. If something is missing, the page says so and nothing else happens.
When the fields are complete, the page opens an email to [email protected] and shows the text you entered. The request reaches the studio when you send that email. You can also call +56 9 0318 3771. No appointment is created by the button itself, and no payment is taken.
A preferred date is a note about timing you have in mind. It is not a hold. Opening hours are not listed, so the site cannot tell you whether that date would have been open.
There is no checkout, no deposit, and no cancellation policy on this website, because those rules have not been stated by the business. If you later agree a visit directly with the salon, that agreement is separate from these pages.
The process also does not include a review score, a client count, or a guarantee. Those would be invented, so they are absent.
For the legal description of website use, read the Terms & Conditions. For what happens to words you type, read the Privacy Policy.
The process starts with a question, not with a booking. You read the service topics, you decide what you want to ask, and you send that question to [email protected] or you call +56 9 0318 3771. The appointment form is one way to compose the email. It checks that your name, email, message, and privacy acknowledgement are present, then it opens your email app. If you close the draft, the studio has not received anything, and no time is held.
A complete inquiry is easier to answer. Include the beauty topic, any day you hope for, and a phone number if you are happy to be called. Leave out payment cards and medical records. If you are writing about sensitive skin, a single plain sentence is enough. The studio is a beauty salon, not a clinic, and the reply should stay inside that role.
The next step belongs to the studio. Someone reads the email or takes the call and replies. That reply might confirm a time, suggest another time, ask a short clarifying question, or explain that the studio cannot take the request. Only a reply that agrees a time is a confirmation. An automatic page message is not. Please do not travel to Av. Vicuña Mackenna 269, 8320000 Santiago, Región Metropolitana, Chile on the strength of the form alone.
If the time is agreed, keep the reply. It is the record of what you asked and what was accepted. This website does not store that record in an account, because there is no account. Your email thread is the correspondence. You may later ask the studio for a copy of the personal information in that thread, or ask for it to be corrected or deleted when the studio no longer needs it, as the privacy policy describes.
On the day, come to Av. Vicuña Mackenna 269, 8320000 Santiago, Región Metropolitana, Chile at the agreed time. If you are delayed, call +56 9 0318 3771. The website does not publish a grace period or a cancellation fee, so do not invent one from other salons you have visited. Ask the studio what it would like you to do if you cannot attend. Any rule the studio then states is part of that conversation. Mandatory consumer rights under Chilean law still apply and are not waived by these pages.
After a visit, further questions can use the same email thread. The site does not send a review request, because it does not collect reviews. Please do not expect a follow-up questionnaire from the website itself. If you want to ask about another topic, a new short message is enough. It is again a request, not a new confirmed appointment, until the studio says the time is set.
Nothing in this sequence takes a payment online. If a charge is part of an agreed visit, it is not processed by this website. Do not send card details by email even if a form field would technically accept the digits. The field is for a beauty question. The terms say the same thing, so the process and the legal pages do not contradict each other.
Santiago addresses are easier when you use the full line. Look for Av. Vicuña Mackenna 269, postal code 8320000, in the Región Metropolitana. If a map application suggests a different number, trust the number printed here and call +56 9 0318 3771 before you walk a long way down the avenue. The studio would rather answer a short call than have you arrive at the wrong door.
A fixed weekly timetable is not on the site because the business has not published one. That is not the same as saying the studio is always open or always closed. Your confirmation email or call is the timetable that applies to you. If you are early, use the phone rather than assuming you can be seen before the agreed time. If you are visiting with someone else, mention that in the original request so the studio is not surprised.
What you should bring is modest: a way to be contacted, and a clear memory of what you asked. You do not need to bring a printout of this website. You do not need to bring reference photographs unless you and the studio agreed that a picture would help. If you do bring one, it should be a picture you have the right to show. Staff names are not listed online, so ask for the person you corresponded with if a name was given in the reply.
Use the visit to ask the questions the website deliberately leaves open. You can ask what the studio actually offers that week, how it would like you to prepare, and how a charge would be explained. You should not expect the visit to begin with a medical examination. If something about your skin or eyes needs a clinician, arrange that separately. A beauty appointment is not a substitute for that care, and the studio should not be asked to provide it.
If you decide during the conversation that you do not want to continue, say so. These pages do not describe a penalty for that decision, and they also do not promise that every in-person service can be stopped at any moment once it has started. The person with you will explain the practical limits. Where Chilean consumer law gives you a right that cannot be signed away, that right remains in force even if a sentence on a website is narrower.
When you leave, the same contact paths remain open. A later question goes to [email protected] or to +56 9 0318 3771. Please do not post card numbers or copies of identity documents to that inbox. If your question is about personal information the studio already holds from your email, put the words privacy request in the subject so it is read as that kind of message rather than as a new booking.