This form is an appointment request for Skin & Soul. It collects a name, an email, and a message. Phone, service topic, preferred date, and preferred time are optional. A selected topic is a question about that kind of care. It is not confirmation that the service is available.
After the required fields are checked, the page opens an email to [email protected] and shows your summary. Send that email, or call +56 9 0318 3771. The studio is at Av. Vicuña Mackenna 269, 8320000 Santiago, Región Metropolitana, Chile. Sending the email does not reserve a time and does not charge a card.
Read Our Process and the Terms & Conditions before you rely on this page for a visit.
You will not see a message that an appointment is booked, a payment succeeded, or a booking is guaranteed. Those events do not happen on this website.
The list is a set of beauty topics, not proof that each one is offered.
A date or time is optional. It records a preference. It does not hold a space.
Beauty Guides and Skincare stay available whether or not you use the form.
Describe one question. Say whether you are asking about facial care, brows, makeup, nails, hair, or something else. If you have a date in mind, add it. We will confirm whether that time is possible when we reply. Please do not travel until you hear back.
There is no fee for reading this page or for checking the form. There is also no way, on this website, to pay a deposit. Do not send card details in the message.
An appointment request is a message asking Skin & Soul whether a visit is possible. It is not the visit, and it is not a contract. The form collects your name, your email, your message, and a tick to confirm you have read the privacy policy. Phone, service topic, preferred date, and preferred time are optional. When the required fields pass the check, your email app opens with the text addressed to [email protected]. You review it, and you send it if you still want to. Closing the draft leaves the studio with nothing.
You can skip the form and write to [email protected] yourself, or call +56 9 0318 3771. Those paths are equivalent. The studio is at Av. Vicuña Mackenna 269, 8320000 Santiago, Región Metropolitana, Chile, and that is the address to travel to only after a reply agrees a time. Please do not treat the status sentence under the button as permission to rearrange your day. The sentence is there to say the opposite: the inquiry is a request, not a confirmed appointment, and nothing has been charged.
Choose the service topic that is closest to your question, or leave it blank and explain in the message. The topics match the cards on the services page. They are not a guarantee that the service is offered this week. If you are unsure, say you are unsure. A wrong label is easy to correct in the reply. A false certainty on the website would not be.
Preferred dates fail when people treat them as bookings. The studio's diary is not connected to this page. The site cannot mark a slot as taken, and it cannot know the studio's hours for a day that has no published timetable. Offer a preference, then wait. If the reply proposes a different time, that proposal is the one to accept or decline. Silence is not acceptance, on either side.
Do not use the form for emergencies, for medical advice, or for payment. There is no card field by design. If you type a card number into the message anyway, it will sit inside an email, which is a poor place for it, and the studio does not want it. If you need a clinician, contact one. The appointment you are requesting, if it goes ahead, is a beauty appointment at a salon.
After you send the email, keep it. It is your copy of what you asked. The website does not keep an account you can log into later. If you need to change the request, reply on the thread or call. If you need to ask what personal information the studio holds from that thread, mark the message as a privacy request. The privacy policy describes access, correction, and deletion, and it gives the same postal address as this page.
If you are responding to an advertisement, check that the ad did not promise an instant confirmation or a price this page does not show. The honest next step is still the same: send a request, wait for a human reply, and travel only when the time is agreed. These pages are written so that a customer and a reviewer of the site see one business, one address, and one meaning of the word request.
Give the reply a reasonable chance to arrive, and look in the spam folder of the address you typed. The studio replies to the contact details you provided. A mistyped email is the most common reason a message seems to vanish. If you notice the mistake, send a short correction from the right address and mention the earlier note. If the timing is tight, call +56 9 0318 3771 and explain.
A confirmation looks like a reply that states a time and the address, or that clearly agrees the time you proposed. A reply that asks a question is not yet a confirmation. A reply that says the studio cannot take the request is a complete answer, and it is better than a vague yes. Please do not argue the website into a booking it is not able to make. The pages have no button that overrides the studio's reply.
If you cannot attend a time that was confirmed, contact the studio as soon as you know. This website does not publish a cancellation fee, a deposit, or a notice period, so it would be misleading to invent one here. Ask what the studio would like you to do. Any arrangement you then make is between you and the studio, and it remains subject to consumer rights that Chilean law does not allow a website to remove.
If you arrive in Santiago from elsewhere in Chile or from abroad, build in time for the reply before you commit to transport. The avenue address is specific, but a specific address is not a specific hour. The hour comes from the studio. Families and groups should say how many people are asking for a conversation, without sending extra people's identity documents or health information.
You may decide, after reading the reply, not to visit. That is a normal outcome of a request. You do not need to create an account to close, because you never created one. A short thank-you is polite and optional. If you later want the inquiry email deleted, ask. The studio will consider that request against any duty it has to keep a record, and it will explain the result rather than pretending the website never received mail.
Keep using the published details if you write again: [email protected], +56 9 0318 3771, and Av. Vicuña Mackenna 269, 8320000 Santiago, Región Metropolitana, Chile. A new topic is a new request, not an automatic continuation of an old appointment. The services page can help you name the topic. The guides can help you phrase it. This page is the one that sends it, once you press send in your own email app.