These answers describe how Skin & Soul's pages work. The studio is at Av. Vicuña Mackenna 269, 8320000 Santiago, Región Metropolitana, Chile. Call +56 9 0318 3771 or email [email protected].
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Where is the studio? Skin & Soul is at Av. Vicuña Mackenna 269, 8320000 Santiago, Región Metropolitana, Chile. Use the full street number. The avenue is long, and a map pin from an old listing may be wrong. If you are unsure of the entrance, call +56 9 0318 3771 before you walk further. Come only at a time the studio has confirmed. A fixed weekly timetable is not published on this website.
How do I write? Email [email protected], or use the contact form or the appointment form. Both forms open your email app with the message addressed to that inbox. The studio receives it when you send the email. If you close the draft, nothing has been delivered and no time is held. You can also call. The phone and the email reach the same studio.
Does the website take payment? No. There is no card form, no deposit button, and no price list. Do not put a card number in the message. If a later visit involves a charge, the studio explains that charge in its reply or at the studio. Mandatory consumer rights under Chilean law are not waived by the fact that the website is silent on fees.
Is a preferred date a booking? No. It is a note about timing you have in mind. The studio might agree, suggest another time, or say it cannot take the visit. Please do not take leave from work, decline another plan, or buy travel until you have a reply that states the time. The status line under the form says the same thing, and the terms repeat it so the pages do not conflict.
Can I see reviews? No verified reviews, star ratings, or client counts are published. The sentences in the homepage slider describe the studio's approach. They are not quotations from customers. If another website shows a rating next to this name, judge it separately and do not assume this site has confirmed it. Inventing a rating here would be misleading.
Are the staff named? No. Names, photographs of employees, and certificates are not published, because they have not been supplied for the site. You may ask who you will see when you write. The answer, if the studio gives one, is part of that reply. A biography written only to fill this page would not be a fact.
What if I need a clinician? Contact one. This FAQ is not a triage service. Rashes, infections, eye injuries, and sudden changes belong with a qualified clinician. You can still ask the studio a cosmetic question later. Do not use the appointment email as a medical referral, and do not expect a diagnosis in the reply.
How do I ask about my personal information? Email [email protected] with the subject privacy request, or write to the postal address above, or call +56 9 0318 3771 and say that the call is about privacy. You can ask for a copy of the personal information in your correspondence, ask for a correction, or ask for deletion when the studio is not required to keep the message. The privacy policy explains this in full, including the Chilean framework the studio looks to, Law No. 19.628, and the fact that a compliance certificate is not claimed.
What if I found a conflicting ad? Trust this website for the business facts: the name, the address, the phone, the email, the absence of prices, and the statement that a form is a request. Then email [email protected] and describe the ad. The studio can correct a mismatch. These pages do not guarantee that an advertising platform will approve an account. They are written so a reviewer and a customer see the same business.
Can I visit with someone else, or write for them? You can mention a companion in your request. Do not send another adult's inquiry without their agreement, and do not send a child's name, photograph, or health details. The site is not directed at children. If a request is inappropriate for a beauty salon, the studio may decline it.